To withdraw your money:
Navigate to your Account page on the Bamboo app
Click the withdraw button.
Select which wallet you would like to withdraw from.
Select the withdrawal method.
Complete the requested details. Please note that Bamboo only allows withdrawals into accounts in your name.
Double-check to ensure that you have typed the correct details
You can only withdraw money from a sale after the sale has settled; it takes two business days for a sale to settle and for the funds from the sale to become available for withdrawal.
If the money you wish to withdraw is in your stock brokerage account and not in your Bamboo wallet, you would need to transfer the money to your Bamboo wallet before you can withdraw it.
Please follow the steps below to transfer money from your stock brokerage account to your Bamboo wallet:
On the Bamboo homepage, under Stocks, click on Portfolio Breakdown
Click on "Transfer to Bamboo Wallet"
Enter the amount and click 'Transfer'
It may take some time for the money to move from your stock brokerage account to your Bamboo Wallet. When the money has moved, you can then proceed to the Account page on your app to withdraw your funds to your bank account
After you make a withdrawal request, the money will be deposited into your Naira bank account within 2-3 business days, or 5-7 business days if you've made this withdrawal to your USD/foreign bank account. (For withdrawals to USD/foreign bank accounts, this could take longer depending on the bank and the country the bank account is domiciled in)
If you deposited from a Naira payment option, you can only withdraw to a Naira account.
If you deposited from a USD payment option, you can only withdraw to a USD account.
If you have made deposits from both payment options, the percentage of deposits from one channel is the percentage of withdrawals that can be made to that same channel. E.g. If 20% of your deposits are from the USD Debit/Credit card option on the app, then 20% of withdrawals will also be to a USD account.
Withdrawals to a Naira account have a 45 Naira fee. Withdrawals to a USD account have a $45 fee.
The minimum withdrawal amount to a Naira account is ₦300. The minimum withdrawal amount to a USD account is $500.
Withdrawals via Mobile Money take 2-3 Business Days. The withdrawn amount will be credited into the Mobile Money account you provided when you registered on Bamboo.
If you are making a Cedi withdrawal, you can only withdraw in Cedis using Mobile Money.
Cedi withdrawals have a fee of GHS 6.
Withdrawals into USD accounts take 5-7 Business days.
If you are making a USD withdrawal, you can only withdraw to a Ghanaian Domiciliary bank account.
USD withdrawals have a fee of $45.
The minimum withdrawal amount to a USD account is $500.