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I'm having issues verifying my identity
Yanmo avatar
Written by Yanmo
Updated over a year ago

For regulatory purposes, we must verify all users before opening their Bamboo accounts.

For Nigeria, you can verify your identity using your BVN (Bank Verification Number) and for Ghana, you can verify your identity using your Ghana Card.

If you are experiencing issues verifying your identity, please follow the steps below:

  1. Make sure that you are entering the correct details.

  2. Try an alternative means of identity if there is one available for your country.

  3. Try again at a later time as it could be due to a temporary downtime.

If the issue persists, please reach out to our customer support team via email at [email protected]

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