Bamboo

I am having issues making a deposit.

Why can't I withdraw my funds?

My withdrawal was rejected

My order has not been executed, why?

Yanmo

Troubleshooting

I'm having issues verifying my identity

I don’t have any of the identity verification options listed on Bamboo

Identity Verification Issues

I am having issues making a deposit

I deposited money but I can’t find it on the app

Deposit Issues

I have not received my withdrawal

Withdrawal Issues

I can’t log into my account

I forgot my password

I'm not receiving a verification code to sign up

Sign Up and Login Issues

I don’t know/forgot my transaction PIN

I have exceeded my transaction PIN limit

My transaction PIN is not working

Transaction PIN Issues

My Good Faith Violations have expired

Error messages and what they mean

Other Issues

investbamboo.com

Find answers and get help from Intercom Support and Community Experts

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