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Troubleshooting
Yanmo avatar
By Yanmo1 author17 articles
I am having issues making a deposit.
Why can't I withdraw my funds?
My withdrawal was rejected
My order has not been executed, why?

Identity Verification Issues


I'm having issues verifying my identity
I don’t have any of the identity verification options listed on Bamboo

Deposit Issues


I am having issues making a deposit
I deposited money but I can’t find it in on the app

Withdrawal Issues


I have not received my withdrawal

Sign Up and Login Issues


I can’t log into my account
I forgot my password
I'm not receiving a verification code to sign up

Transaction PIN Issues


I don’t know/forgot my transaction PIN
I have exceeded my transaction PIN limit
My transaction PIN is not working

Other Issues


My Good Faith Violations have expired
Error messages and what they mean
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