After you make a withdrawal request, it takes 2-3 working days for you to receive it in your Naira bank account/Cedi Mobile Money account. It takes 5-7 working days if you've made this withdrawal to your USD/foreign bank account. (For withdrawals to USD/foreign bank accounts, this could take longer depending on the bank and the country the bank account is domiciled in)
The withdrawal timeline does not include weekends and U.S. market holidays.
As an example, if you make a Naira/Cedi withdrawal on a Thursday, the first working day will be Friday, the second working day will be Monday and the third working day will be Tuesday. Since the withdrawal timeline is 2-3 working days, you can expect to receive a withdrawal you requested on a Thursday between Monday and Tuesday.
If the withdrawal timeline has passed and you are yet to receive the money, please be sure to check your account balance as you sometimes may not have received a notification/alert though your account may have been credited.
If you have checked your account balance after the withdrawal timeline has passed and you still have not gotten the amount, please reach out to us at [email protected] for further assistance.