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Withdrawal Issues
I have not received my withdrawal
I have not received my withdrawal
Yanmo avatar
Written by Yanmo
Updated over a week ago

For Nigeria

Withdrawals below ₦500,000 will reflect instantly if they meet certain criteria, otherwise, they will be manually processed into your Naira bank account within 2-3 business days or 5-7 business days if you've made this withdrawal to your USD/foreign bank account. (For withdrawals to USD/foreign bank accounts, this could take longer depending on the bank and the country the bank account is domiciled in).

For Ghana

Withdrawals via Mobile Money take 2-3 Business Days. The withdrawn amount will be credited to the Mobile Money account you provided when you registered on Bamboo.

If you are making a Cedi withdrawal, you can only withdraw in Cedis using Mobile Money.

The withdrawal timeline does not include weekends and U.S. market holidays.

As an example, if you make a Naira/Cedi withdrawal on a Thursday, the first working day will be Friday, the second working day will be Monday and the third working day will be Tuesday. Since the withdrawal timeline is 2-3 working days, you can expect to receive a withdrawal you requested on a Thursday between Monday and Tuesday.

If the withdrawal timeline has passed and you are yet to receive the money, please be sure to check your account balance as you sometimes may not have received a notification/alert though your account may have been credited.

If you have checked your account balance after the withdrawal timeline has passed and you still have not gotten the amount, please reach out to us at [email protected] for further assistance.

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